Refund policy
At Zehnaz, customer satisfaction is our priority. Please read our Refund & Return Policy carefully.
1. Returns Eligibility
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Returns are accepted within 7 days of delivery.
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Products must be unused, unworn, and in original condition with tags and packaging intact.
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Personalized or custom-made items are non-returnable unless defective.
2. Defective or Damaged Products
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If your product is defective, damaged, or incorrect, contact us within 48 hours of delivery with photos of the issue.
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We will arrange a replacement or refund once the claim is verified.
3. Return Process
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Contact Zehnaz customer support via email or phone.
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Provide your order number, product details, and reason for return.
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Our team will provide a return shipping label or instructions.
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Once received and inspected, we will process your refund or replacement.
4. Refunds
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Refunds are issued via the original payment method within 10–14 business days after receiving the returned item.
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Shipping charges are non-refundable, except for defective or wrong items.
5. Exchanges
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Exchanges are possible for the same product in a different size or color, subject to availability.
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Follow the same process as returns, and we will ship the exchanged item once the return is received.
6. Contact Information
For all returns, exchanges, or refund inquiries:
Zehnaz
Email: zehnazofficial@gmail.com
Phone
Pakistan: +92 303 0853852
UAE: +971 50 8530852
