Privacy policy


At Zehnaz, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard the information you provide when using our website, mobile applications, and other services (collectively referred to as the "Services").

1. Information We Collect

When you interact with Zehnnaz, we may collect the following types of information:

Personal Information: Provided voluntarily, such as your name, email address, phone number, shipping and billing addresses, and payment details.

Non-Personal Information: Automatically collected through cookies, browser data, and device information, including your IP address, operating system, browser type, and pages visited.

Children’s Privacy: Our Services are not intended for individuals under the age of 16. We do not knowingly collect information from children.

2. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

  • Processing and fulfilling orders

  • Providing customer support and responding to inquiries

  • Improving our Services, website, and products

  • Personalizing your shopping experience

  • Sending marketing communications, newsletters, and promotional offers (you may opt out at any time)

  • Conducting market research and analyzing trends

3. Sharing Your Information

We do not sell your personal information. We may share it in the following situations:

  • Service Providers: Trusted third-party partners (such as payment processors or delivery services) may access personal information to perform their tasks.

  • Legal Requirements: We may disclose personal information if required by law or to protect Zehnaz, our users, or third parties.

  • Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. While we strive to keep your data secure, no method of transmission over the internet or electronic storage is completely risk-free.

5. Your Rights

You have the right to:

  • Access, correct, update, or delete your personal information

  • Opt out of receiving marketing communications

To exercise these rights, contact us using the information below.

6. Cookies & Tracking

Our website uses cookies to improve your browsing experience. You may choose to disable cookies in your browser settings; however, some features of our website may not function properly if cookies are disabled.

7. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of Zehnnaz Services after changes constitutes acceptance of the updated policy.

8. Contact Information

For any questions regarding this Privacy Policy or your personal data:

Zehnaz
www.zehnaz.ae
+92 303 0853852
zehnazofficial@gmail.com
Everyday: 10:00 AM – 05:00 PM

Zehnaz Terms of Service

By accessing or using the Zehnaz website and services, you agree to the following Terms of Service:

1. Use of Services

  • You must be of legal age to use Zehnaz services.

  • You agree not to use Zehnaz for any illegal or unauthorized purpose.

  • You agree not to upload viruses, spam, or malicious code.

2. Account Information

  • You agree to provide accurate and up-to-date account and payment information.

  • Zehnaz reserves the right to refuse or cancel orders that appear fraudulent or violate our policies.

3. Product Information

  • Product images and descriptions are for reference; actual products may vary.

  • Prices and availability are subject to change without notice.

  • Zehnaz reserves the right to limit quantities and discontinue products.

4. Third-Party Services

  • Zehnaz may use third-party tools or links, but is not responsible for their content or privacy practices.

  • Users should review third-party terms and policies independently.

5. Intellectual Property

  • All content on Zehnaz, including text, images, and logos, is protected and may not be copied, duplicated, or exploited without permission.

6. Limitation of Liability

  • Zehnaz provides services “as is” and is not liable for damages arising from use of the website, products, or services.

  • Our liability is limited to the maximum extent permitted by law.

7. Indemnification

You agree to indemnify Zehnaz and its affiliates for any claims arising from your violation of these Terms or misuse of our Services.

8. Governing Law

These Terms are governed by the laws of Pakistan. Any disputes will be resolved under the jurisdiction of Lahore, Punjab, Pakistan.

9. Changes to Terms

Zehnaz may update these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.

Effective Date: January 1, 2026