Orders & Products

We offer a wide range of stylish pret wear and elegant jewelry, curated to suit every occasion and taste.

Yes, all our products are carefully sourced and crafted to ensure quality and authenticity.

Yes, you can checkout as a guest. However, creating an account helps you track your orders and enjoy a smoother shopping experience.

Each product page has a detailed size chart to help you select the right fit. If you’re unsure, our customer support team can guide you.

Absolutely! You can mix and match items from our pret wear and jewelry collections in one order.

We recommend storing jewelry in a dry place, away from perfumes and moisture. Use a soft cloth to clean and keep pieces in their pouches or boxes when not in use.

Shipping & Delivery

We offer free delivery all over Pakistan.

Orders are usually delivered within2–5 working days across the Pakistan.

Yes, Zehnaz delivers in both Pakistan and the UAE.

Yes, once your order is shipped, you will receive a tracking link via email.

Payments

We accept all major debit/credit cards, cash on delivery (COD), and secure online payment gateways.

Yes, Cash on Delivery is available across the Pakistan for your convenience.

Yes, payments are processed in your local currency for both Pakistan and the UAE, ensuring a smooth and convenient checkout experience.

No, there are no hidden charges. The price you see at checkout is the final amount you pay.

Returns & Exchanges

Yes, we have a simple return and exchange policy. Products can be returned or exchanged within 7 days of delivery, provided they are unused and in original packaging.

Jewelry can be exchanged within 7 days of delivery if unused and in original packaging. However, for hygiene reasons, earrings cannot be returned or exchanged once opened.

Simply contact our customer support team via email, or the Contact Us page to request a return or exchange.

Customer Support

You can reach us through our Contact Us page, email, or social media platforms.

Our catalog is updated regularly with new arrivals, seasonal collections, and exclusive pieces.

Currently, we offer ready-to-wear designs, but our catalog is curated to include versatile and unique pieces suitable for all occasions.